Refund Policy

Last updated: 30 July 2026

Who processes the refund

Payments are handled by Paddle.com Market Ltd, our Merchant of Record. Paddle is the seller of record and issues the refund back to your original payment method. You can request a refund either from us at support@microtoolbox.xyz, or directly through paddle.net using your order email or invoice number.

Once approved, the money leaves Paddle immediately; how quickly it appears on your statement depends on your bank or card issuer — usually 3–10 business days.

Credit packs (one-off purchases)

• Within 14 days of purchase, unused credits are refundable. If part of the pack has been spent, we refund the unused portion on a pro-rata basis.
• Credits already spent are not refundable — the processing they paid for has been delivered.
• Free credits (initial, daily, referral) have no cash value and are never refunded.

EU/UK note: digital content is normally exempt from the 14-day right of withdrawal once you begin using it. We choose to be more generous than the law requires and refund the unused balance anyway.

PRO subscription

• Cancel any time. Cancellation stops future renewals; your PRO access continues until the end of the period you already paid for.
• First payment: if you cancel within 14 days of your first PRO payment and have made little or no use of PRO features, we refund that payment in full.
• Renewals: we do not refund a renewal that has already run. If a renewal charged you unexpectedly, contact us — an unnoticed renewal within the last 30 days is refunded in full, once.
• The annual plan is a 12-month term billed monthly. Cancelling it early ends access at the end of the current month; the remaining months are not charged.

If something does not work

If a feature you paid for does not work and we cannot fix it within a reasonable time, you get a full refund of the affected purchase, regardless of the windows above. Tell us what happened and, if you can, include a screenshot — it makes the fix faster for everyone.

What is not refunded

• Credits already spent on completed processing.
• Free, promotional or referral credits.
• Charges arising from breaching the acceptable-use section of our terms of service.

How to ask

Email support@microtoolbox.xyz with the email address you used at checkout and, if you have it, the Paddle order or invoice number. We reply within 2 business days.

None of this affects your statutory consumer rights.